Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet
personal/team qualitative and quantitative targets
- Good communication skills
- Excellent command of the English language
- Strong commitment and dedication
- Age: less than 30 years
- Only graduated with Bachelor degree
- Males Only (Have his Military & Graduation Certificate)
- Accounts to be hired: Consumer High value Customers, Corporate account, and Internet Call Center
(Technical account)
- Make sure that Candidates didn’t have any relatives in Vodafone Egypt Customer Care department (1st
- & 2nd degree)
Job Details
| Posted Date: | 2025-04-23 |
| Job Location: | Egypt - Cairo |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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